1.1 The names and status of the person or persons who will have the general carriage of or overall responsibility for
the services we provide for you are set out in our Letter of Engagement.
2. Client Care and Service
2.1 Whatever legal services your lawyer at IR Legal is providing, he/she must:
- Act competently, in a timely way, and in accordance with instructions received and arrangements made.
- Protect and promote your interests and act for you free from compromising influences or loyalties. - Discuss with you your objectives and how they should best be achieved. - Provide you with information about the work to be undertaken, who will carry it out and the way the services will
be provided. - Charge you a fee that is fair and reasonable and let you know how and when you will be billed. - Give you clear information and advice. - Protect your privacy and ensure appropriate confidentiality. - Treat you fairly, respectfully and without discrimination. - Keep you informed about the work being undertaken and advise you when it is completed. - Let you know how to make a complaint and deal with any complaint promptly and fairly.
2.2 The obligations lawyers owe to clients are described more fully in the Lawyers and Conveyancers Act, 2006
(Lawyers: Rules of Conduct and Client Care for Lawyers) Rules 2008. Those obligations are subject to other
overriding duties, including duties to the courts and to the justice system. 2.3 If you have any questions, please visit www.lawsociety.org.nz or call (04) 472-7837.
3.1 The basis on which fees will be charged is set out in our Letter of Engagement. When payment of fees fall due
and further details regarding fees are set out in our Standard Terms of Engagement.
4. Professional Indemnity Insurance
4.1 We hold professional indemnity insurance that meets the minimum standards specified by the Law Society. We will
provide you with particulars of the minimum standards upon request.
5. Lawyers Fidelity Fund
5.1 The Law Society maintains the Lawyers’ Fidelity Fund for the purposes of providing clients of lawyers with protection
against pecuniary loss arising from theft by lawyers. The maximum amount payable by the Fidelity Fund by way of
compensation to an individual claimant is limited to $100,000. Except in certain circumstances specified in the
Lawyers and Conveyancers Act 2006, the Fidelity Fund does not cover a client for any loss relating to money that a
lawyer is instructed to invest on behalf of the client.
6.1 We maintain a procedure for handling any complaints by clients, designed to ensure a complaint is dealt with
promptly and fairly. 6.2 If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who
has overall responsibility for your work as specified in our Letter of Engagement.Please note should you have a
complaint in regards to your invoice we would expect that this is raised within seven (7) days of the issue of the
6.3 If you do not wish to refer your complaint to that person, or you are not satisfied with that person’s response to
your complaint, you may refer your complaint to Director and Principal Solicitor of IR Legal Limited, Ismail
Rasheed, He may be contacted by letter, by email at email@example.com, or by telephone on 04
6.4 Alternatively, we can instruct an independent lawyer to look into your complaint at your request. 6.5 The Law Society also maintains a complaints service and you are able to make a complaint to that service. To do
so you should contact: New Zealand Law Society, Lawyers Complaints Service, PO Box 494, Wellington 6140,